Running Light Software
Last updated: September 1, 2026
These Terms of Service (“Terms”) are a legal agreement between you (“you” or “End-User”) and Running Light Software (“we,” “us,” “our,” or “Licensor”) for After Hours Hero — our business phone and messaging service, including this website (www.afterhourshero.com) and the Resolved iPhone app, including any updates, widgets, and related documentation (the “Licensed Application” or “App”).
After Hours Hero is a business phone and messaging service. The App is a companion for authorized managers and staff of a business that already has an After Hours Hero account. It is not a consumer social app and is not directed at children.
By using this website, creating a trial or demo request, downloading, installing, or using the App, or otherwise using After Hours Hero, you agree to these Terms. If you do not agree, do not use After Hours Hero.
Related documents: Privacy Policy and Support Policy. The iPhone app license is also published at www.runlt.com/license.cfm.
You and we acknowledge that this Agreement is concluded between you and Running Light Software only, and not with Apple Inc. or its subsidiaries (“Apple”). We, not Apple, are solely responsible for the Licensed Application and its content.
This Agreement does not provide usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions as of the effective date of this Agreement (which we acknowledge we have had the opportunity to review).
The Licensed Application is licensed, not sold, to you. We reserve all rights not expressly granted.
We grant you a limited, non-exclusive, non-transferable license to use the Licensed Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Licensed Application may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
Except as provided in those Usage Rules, you may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time. You may not transfer, redistribute, or sublicense the Licensed Application. If you sell your Apple device to a third party, you must remove the Licensed Application from that device first.
You may not copy (except as permitted by this license and the Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Licensed Application, any updates, or any part thereof, except to the extent that any such restriction is prohibited by applicable law or permitted by the licensing terms of open-source components included with the Licensed Application.
After Hours Hero is for businesses and their authorized managers and staff. You represent that you are at least 18 years old (or the age of majority where you live) and, if you access a customer account, that you are authorized by an After Hours Hero customer to access that customer’s account.
You must keep your sign-in credentials and devices secure. You are responsible for activity that occurs under your login. Sign out if you leave the team or stop using a device for work.
We may suspend or end access if your employer’s After Hours Hero account is unpaid, cancelled, or in violation of these Terms, or if we reasonably believe your access is unauthorized.
The App and websites connect to our hosted After Hours Hero service (call routing, voicemail, recordings, SMS, contacts, and related features). Use of that service is also subject to the customer’s commercial arrangement with us.
The App itself is provided at no additional charge through the App Store. We do not sell subscriptions, credits, or other digital goods inside the App. Any fees for After Hours Hero are billed by us to the business account outside the App Store (for example, monthly invoices paid on the web).
Apple is not a party to those business fees and has no obligation to refund them.
After Hours Hero may use a device’s microphone, speaker, network connection, and Apple CallKit / VoIP features so you can receive alerts and answer or place calls. You must comply with applicable third-party terms when using After Hours Hero. In particular, you must not use it in violation of your wireless data, voice, or messaging service agreement, or any terms of Apple, your carrier, or other network providers.
Standard carrier, data, and messaging rates may apply. Call quality and delivery of texts, pushes, and Live Activities depend on networks and devices we do not control.
The App and the After Hours Hero service are not a replacement for traditional telephone service and are not designed, intended, or able to support emergency calls (including 911 or E911). Do not rely on After Hours Hero for emergencies. If you need emergency help, use a mobile or landline phone to contact emergency services directly.
After Hours Hero may record calls, store voicemail, transcribe audio, generate AI summaries, and send or receive SMS and picture messages, according to how the business account is configured.
The business that holds the After Hours Hero account is responsible for using these features lawfully, including:
You will not use After Hours Hero to violate those laws. AI summaries, translations, and transcriptions are aids only; they can be incomplete or incorrect. You remain responsible for how you act on them.
You will not, and will not allow others to:
Our collection and use of information is described in the Privacy Policy.
You agree that we may collect and use technical data and related information — including technical information about your device, system and application software, and peripherals — that is gathered periodically to provide updates, product support, and other services related to After Hours Hero. We may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provide services or technologies to you.
If you want your manager account deleted, email us as described in the Privacy Policy. End-customer records belong to the business account; those people should contact that business.
If you submit a signup, trial, or demo request on this website, you agree we may use the contact information you provide to respond to that request.
We are solely responsible for providing any maintenance and support services with respect to After Hours Hero, as specified in these Terms, our Support Policy, or as required under applicable law. You and we acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.
Support for account users: phone 214-299-5150 and email support@runninglightsoftware.com.
We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed.
In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AFTER HOURS HERO, THE LICENSED APPLICATION, AND ANY SERVICES PERFORMED OR PROVIDED BY THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.
This section does not limit our liability to you beyond what applicable law permits.
You and we acknowledge that we, not Apple, are responsible for addressing any claims of yours or any third party relating to the Licensed Application or your possession and/or use of the Licensed Application, including but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the Licensed Application’s use of the HealthKit and HomeKit frameworks (the App does not currently use HealthKit or HomeKit).
These Terms do not limit our liability to you beyond what is permitted by applicable law.
The App, the After Hours Hero service, this website, and related marks, including “After Hours Hero,” are owned by Running Light Software or our licensors. These Terms do not transfer ownership.
You and we acknowledge that, in the event of any third-party claim that the Licensed Application or your possession and use of the Licensed Application infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
You represent and warrant that (i) you are not located in a country or region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country or region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You may not use or otherwise export or re-export the Licensed Application except as authorized by United States law and the laws of the jurisdiction in which you obtained it. In particular, the Licensed Application may not be exported or re-exported (a) into any U.S.-embargoed countries or regions or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. You also agree that you will not use After Hours Hero for any purposes prohibited by United States law, including the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
The Licensed Application and related documentation are “Commercial Items” as defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with those provisions, they are licensed to U.S. Government end users only as Commercial Items and with only those rights granted to all other end users under these Terms.
TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE AFTER HOURS HERO OR THE LICENSED APPLICATION, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Except as required by applicable law in cases involving personal injury, our total liability to you for all damages arising from After Hours Hero or the Licensed Application will not exceed the greater of (a) the amount you paid Apple for the Licensed Application, if any, or (b) fifty U.S. dollars (US $50.00). This does not limit claims between the business customer and us under a separate commercial contract, and it does not limit our liability to you beyond what applicable law permits.
These Terms are effective until terminated by you or us. Your rights terminate automatically if you fail to comply with any of their terms. You may terminate them by stopping use of After Hours Hero, deleting the App, and signing out. We may terminate them by ending your access. Sections that by their nature should survive (including 11 through 16, 18, 20, 21, and 22) will survive.
After Hours Hero may enable access to our and/or third-party services and websites (“External Services”). You use External Services at your sole risk. We are not responsible for examining or evaluating the content or accuracy of third-party External Services and shall not be liable for them. You will not use External Services in a manner inconsistent with these Terms or that infringes anyone’s intellectual property rights, or to harass, abuse, stalk, threaten, or defame any person or entity. External Services may not be available in all languages or locations. We may change, suspend, remove, disable, or limit External Services at any time without notice or liability to you.
We may update these Terms from time to time. The “Last updated” date will change, and the current version will always be at this page and at www.runlt.com/license.cfm. Continued use of After Hours Hero after a change means you accept the updated Terms, except where applicable law requires additional notice or consent.
Except to the extent prohibited by applicable law, these Terms are governed by the laws of the State of Texas, excluding its conflicts-of-law rules. You and we agree to the personal and exclusive jurisdiction of the state and federal courts located in Dallas County, Texas, to resolve disputes arising from these Terms, except that if you are a consumer residing in the European Union, Switzerland, Norway, or Iceland, the governing law and forum shall be the laws and courts of your usual place of residence. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
These Terms, together with the Privacy Policy and (for the hosted service) the customer’s commercial arrangement with us, are the entire agreement between you and us regarding After Hours Hero. If a court finds any part unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
You and we acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the portions of these Terms that apply to the Licensed Application, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce those portions against you as a third-party beneficiary thereof.
Questions, complaints, or claims with respect to After Hours Hero should be directed to:
Running Light Software
Dallas–Fort Worth, Texas
United States
Telephone: 214-299-5150
Email: support@runninglightsoftware.com
Web: www.runninglightsoftware.com
These Terms apply to After Hours Hero on the web, including afterhourshero.com, and the Resolved iPhone app (bundle ID com.runlt.resolved). The hosted After Hours Hero service is also described at www.runlt.com and runlt.app.